Engineer Reviewed
AI may help organise information or support calculations, but a technician makes the final decision.
Responsible AI commitment
AI Assisted.
Engineer Verified.
Mountain Race Shop uses carefully selected AI tools to improve customer service, workshop efficiency and technical documentation. AI supports our work. It never replaces our judgement.
Last updated: 19 July 2026
Our commitment
Modern tools. Human accountability.
Every suspension recommendation, diagnosis and engineering decision remains the responsibility of Mountain Race Shop and is reviewed by an experienced technician.
Customer Privacy Protected
We limit the personal information used with AI systems and never enter payment details, passwords or identity documents.
Secure AI Practices
We use approved systems, restrict access and review outputs before anything is sent to a customer or used in the workshop.
How we use AI
Practical assistance, not automated decisions
AI may assist with
Customer enquiries, booking administration, technical documentation, suspension calculations, marketing content, website support, workshop administration and internal knowledge management.
AI does not decide
AI does not independently approve work, set pricing, diagnose a motorcycle, select a final suspension setup or make decisions that materially affect a customer.
Protecting your information
Minimum data. Maximum care.
We minimise personal data
Where possible, names, phone numbers, email addresses, street addresses, registration numbers and other identifiers are removed before information is used with an AI tool.
We never enter sensitive access data
Passwords, payment information, credit-card details, banking details, identity documents and private authentication information are not entered into AI systems.
We keep control of customer records
Customer records remain within our approved business systems. AI tools are not treated as the official source of customer history, pricing or workshop records.
We review before use
AI-generated text, calculations and recommendations are checked for accuracy, relevance, privacy and suitability before use.
Suspension and engineering data
Your setup information stays confidential
Rider weight, motorcycle model, suspension settings, dyno results, service history, shim stacks and valving specifications may be used internally to support servicing and engineering work. This information is treated as confidential business and customer information.
We do not publish a customer's tuning information, service history or identifiable motorcycle data without permission.
Privacy principles
Aligned with responsible Australian privacy practice
Mountain Race Shop aims to handle personal information consistently with the Australian Privacy Principles where they apply to our operations. We collect only information reasonably needed for the service, use it for legitimate business purposes, protect it from unauthorised access and correct or remove it when appropriate.
We do not sell customer information. We do not intentionally provide customer information to third parties for unrelated advertising or AI training.
Security and governance
How we manage AI risk
Approved tools only
New AI tools are assessed for privacy, security, reliability and practical benefit before business use.
Restricted access
Access to customer and workshop information is limited to authorised people and protected by account security controls.
Human verification
Technical outputs, customer communications, pricing, dates and booking information must be checked before use.
Continuous review
This policy and our internal procedures are reviewed when major AI systems are introduced and at least annually.
Questions or concerns
We are happy to explain how your information is handled.
Email craig@mountainraceshop.com.au or call 0420 947 505.