Internal workshop tool

Enquiry Assistant

Classify enquiries, collect the right details, avoid quoting too early, and generate a practical customer reply plus workshop job summary.

Staff use only. This page is marked noindex and is not intended as a public customer-facing page.

Intake form

Workshop enquiry intake and output generator

1. Customer message

Paste the first message from phone notes, email, website, Facebook, Instagram, text or walk-in notes.

Customer message

2. Enquiry source and customer details

Enquiry source

Name

Phone

Location

Preferred contact method

3. Bike details

Make

Model

Year

Bike type

Fork type, if known

Shock type, if known

Has the suspension been modified before?

5. On-bike / off-bike and pickup

Forks off bike Shock off bike Forks still fitted Shock still fitted Complete bike coming in Customer needs pickup

Pickup location / suburb

Preferred booking timeframe

6. Rider and use

Rider weight

Riding gear weight

Luggage / camping gear weight

Skill level

Main use

Racing level

9. Booking details

Confirmed booking date

Drop-off or pickup

Final enquiry outcome

Special instructions / workshop notes

Enquiry classification

Not analysed yet

Paste a customer message or fill the form, then analyse the enquiry.

Missing information

Run analysis to see what is missing.

Recommended package

Run analysis to match a package.

Price is always guide only until bike details, on/off-bike status and parts availability are confirmed.

Enquiry Assistant

Workshop enquiry intake and output generator

1. Customer message

2. Enquiry source and customer details

3. Bike details

4. Requested work

5. On-bike / off-bike and pickup

6. Rider and use

7. Problem description and goal

Goal of work

8. Budget, parts and package options

Parts availability

9. Booking details